• Express delivery and free returns within 30 days
Instagram Facebook-f Twitter Youtube

Exchanges – Retail

Return & Exchange Policy

If you’re not satisfied with your purchase, you may return it for an exchange within 07 days of the purchase or obtain store credit up to 30 days from the purchase date.

It is possible the item/s be exchanged provided that the item is in its original condition. It should not been used, damaged, washed and should be in the original packaging with tags.

You can contact our QA service team on qa@canvo.lk or call us between 9am-5.30pm on +94 772108189 for any inquires related to Returns, Refunds and Exchanges.

Exchanges

COD Purchases

• Call us or email us on inquiry@canvo.lk to inform us about the exchange.
• Please note that we do not accept returns of used or damaged items.
• You need to produce the original receipt of purchase, need the invoice number, when informing us on the return and send us back the receipt with the retuning item.
• We are happy to send you a new item, if it is within the exchange period. You may return the old item to the delivery person at the time of receiving the new item, your exchange.

Please also note that there will be a delivery charge of LKR 300.00 for exchanges and we only allow one exchange occurrence. The goods have to be in its original condition with the tags intact.

If there is a price difference:

  1. If the returning item is lesser in value than the new item – you are required to pay the difference.
  2. If the retuning item is higher in value than the new item – we will provide you with shopping credit which you can use for your next purchase.

• If you find a damaged item when the goods are being delivered, please contact us right away on +94 772108189.
• Exchange processing may take up to 2 working days.

All returns must be sent to the below address.

No : 30/1, Ven.Rideevita Ariyawansa Mawatha
Sri Jayawardenapura Kotte. Colombo 10100

Contact: +94 772108189

Card Purchases

TBA

Refunds

Though we do not do cash back refunds, we will be happy to offer you a credit voucher for future purchases.

In order to obtain credit, please note the item returned should be in its original condition. It should not been used, damaged, washed and should be in the original packaging with tags intact.

We will notify you of the approval or rejection of your credit once the inspection of goods is done. If your credits are approved, you will receive an Email with the voucher code and a validity period.